Refund Policy

Effective date: 29,03,2025
Last updated: 03,04,2025

This Refund Policy explains when refunds may be available for purchases of Necron from Necron Solutions LLC, trading as Necron Cryptographic Solutions (“we”, “us”, or “our”).

1. Overview

We want you to be confident in your purchase. If you are not satisfied with Necron, you may request a refund in accordance with this Refund Policy.

This Refund Policy applies to purchases made through our website and checkout flows for our software, subscriptions, and related digital services.

2. Paddle as Merchant of Record

Our order process is conducted through Paddle.com, which acts as Merchant of Record for purchases made through our checkout.

This means that Paddle may process payments, handle certain transaction-related customer service matters, and process refunds or return-related requests for eligible orders.

For order-related refund requests, you may be directed to Paddle’s order support process. For product, technical, or service-related questions, you should contact us directly using the support details below.

3. Our refund window

Unless a different period is stated on the product page, checkout page, or order confirmation, we offer a 30-day money-back guarantee from the date of purchase.

To be eligible, you must submit your refund request within 30 calendar days after the original purchase date.

4. Subscriptions

4.1 Initial subscription purchase

If you purchase a new subscription, you may request a refund within the refund window described above.

4.2 Renewal payments

Unless otherwise required by law or stated in a specific offer, automatic renewal payments are generally non-refundable once processed.

To avoid being charged for the next billing period, you must cancel your subscription before the renewal date.

4.3 Cancellation

Cancelling a subscription stops future renewals. Cancellation does not by itself create an automatic right to a refund for charges already paid, except where this Refund Policy or applicable law provides otherwise.

5. One-time purchases

If you purchase a one-time license, setup package, or non-recurring digital product, you may request a refund within the refund window described above, unless the product page or checkout page clearly states otherwise and that limitation is permitted by law.

6. Free trials and trial conversions

If you begin a free trial that automatically converts into a paid subscription, you are responsible for cancelling before the end of the trial if you do not wish to be charged.

Once a trial has converted into a paid subscription, any refund request will be handled under this Refund Policy.

7. When refunds may be refused

To the extent permitted by law, we may refuse a refund request in situations such as:

• the request is made outside the stated refund window;
• there is evidence of fraud, abuse, chargeback misuse, or repeated refund abuse;
• the purchase was made in error by the customer but the service was fully delivered and used in a manner inconsistent with a trial or evaluation;
• the request relates only to a future renewal that was not cancelled in time;
• the issue is caused by factors outside our control, such as unsupported environments, third-party outages, or customer-side configuration issues, where the Service was otherwise made available as described.

8. Statutory rights

Nothing in this Refund Policy limits any mandatory legal rights you may have under applicable consumer law.

For example, Paddle’s current Buyer Terms state that consumers in the EU/EEA and UK have a 14-day withdrawal right from completion of the transaction, but that full refund right may not apply where, during that 14-day period, the buyer started downloading, streaming, using, or otherwise benefiting from the product and agreed during the transaction that access would begin before the end of that period.

9. How to request a refund

To request a refund, contact:

Support email: support@necronsolutions.com
Phone: +1 (305) 427-9288

Please include:

• the email address used for purchase;
• your order number, transaction ID, or invoice number;
• the date of purchase;
• a brief explanation of the reason for the request.

If your order was processed by Paddle, we may ask you to submit or confirm the request through Paddle’s order support flow so it can be processed by the Merchant of Record.

10. How refunds are processed

If a refund is approved:

• the refund will be issued to the original payment method where possible;
• partial or full refunds may be issued, depending on the circumstances;
• access to the refunded product or subscription may be suspended or terminated once the refund is completed.

11. Refund timing

Once approved, refunds are typically submitted promptly, but the time it takes for the funds to appear on your statement depends on your payment method, bank, and card network.

We do not control bank processing times after a refund has been initiated.

12. Chargebacks

If you believe you were charged incorrectly, please contact us or Paddle support before initiating a chargeback.

Paddle notes that chargebacks can trigger a pre-chargeback workflow and may still create fees and operational issues even when refunded, so raising the issue through normal support first is usually the fastest route to resolution.

13. Product support

Refund questions related to billing or order records may be handled through Paddle as Merchant of Record.

Questions about how the product works, technical troubleshooting, activation, configuration, service quality, or product functionality should be sent to us directly.

14. Changes to this Refund Policy

We may update this Refund Policy from time to time. If we make material changes, we will post the updated version on our website and update the “Last updated” date above.

The version in effect at the time of your purchase will generally apply to that purchase unless applicable law requires otherwise.

15. Contact us

Necron Solutions LLC
930 Washington Avenue Suite 210-105
Miami Beach, FL 33139
Email: contact@necronsolutions.com
Support email: support@necronsolutions.com
Phone: +1 (305) 427-9288
Website: necronsolutions.com